Shipping Policy

At **Buraq Mart GS**, we understand that you want your orders quickly and in perfect condition. That is why we have established a clear and transparent shipping policy for all orders placed on our website **https://buraqmartgs.com/**. We offer reasonable shipping charges on all products across Pakistan. You only pay for the product price plus the applicable delivery fee, which is clearly displayed at checkout. We aim to provide you with a secure and best online shopping experience; therefore, we have **no hidden charges**.

**Our Shipping Commitment:**
We emphasize on:
- Delivering each order perfectly, in good condition, and on time as promised.
- Shipping each order to the exact destination address specified at the time of order placement.
- If you wish to ship products to different destinations, you will need to place separate orders for each location.

**1. Delivery Areas**
We currently deliver to all cities and towns across Pakistan. Whether you are in a major metropolitan city or a smaller town, we strive to bring our products to your doorstep.

**2. Order Processing Time**
Once you place an order, our team works quickly to process it.
- **Order Confirmation:** After you place your order, you will receive a confirmation call or SMS from our customer support team to verify your order details and address.
- **Processing:** Orders are typically processed and handed over to our courier partner within **24 to 48 hours** after confirmation.

**3. Estimated Delivery Timelines**
Delivery times may vary depending on your location. Please note that these are estimated timelines and start from the moment your order is dispatched from our warehouse.

- **For Lahore:**
- Delivery typically takes **1 to 2 working days**.
- **For Major Cities (Karachi, Islamabad, Faisalabad, Rawalpindi, Multan, Gujranwala, etc.):**
- Delivery typically takes **3 to 5 working days**.
- **For All Other Cities and Regions across Pakistan:**
- Delivery typically takes **5 to 7 working days**.

**Note on Large Items:** For bulky items such as **LED TVs, Bikes, and Large Furniture**, delivery may take an additional **2 to 3 days** due to specialized handling and logistics requirements. Our customer support team will keep you informed of the specific timeline for such orders.

**4. Delivery Days and Timing**
Orders are delivered on all weekdays (Monday to Saturday), excluding public holidays. Deliveries usually occur during regular business hours (9:00 AM to 7:00 PM). Our delivery partner will contact you via phone prior to delivery to confirm your availability.

**5. Shipping Charges**
Shipping charges are calculated based on the weight of your order and your delivery location. The exact shipping cost will be displayed clearly at the checkout page before you confirm your payment. We work with reputable courier services to ensure your products are handled with care.

**6. Order Tracking**
To let you stay informed about your purchase, we provide order tracking facilities. Once your order is dispatched, you will receive a tracking ID via SMS or email. You can track the shipping status of your order by visiting our website and clicking the **"Track Your Order"** link, or by contacting our support team.

**7. Shipping Partners**
To ensure your purchased product(s) are delivered in perfect condition and on time, we ship all orders through renowned and trusted courier agencies across Pakistan.

**8. Important Notes**
- Please ensure that someone is available at the shipping address to receive the order. Our courier partner will typically make two delivery attempts. If delivery fails after two attempts, the order may be returned to us, and re-shipping charges may apply.
- All shipments require a signature upon delivery. By signing, you confirm that you have received the order in good condition.
- For any queries regarding your shipment or to change your delivery address after the order has been placed, please contact us immediately.

**9. Contact Us**
For further details, assistance with tracking, or any shipping-related queries, please do not hesitate to contact us:

**Buraq Mart GS**
Email: **buraqmartgs@gmail.com**
Website: **https://buraqmartgs.com/**

Our customer support team is here to help you with a smooth and satisfying shopping experience.

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